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    Frequently Asked Questions

    Shipping

    Shipping is free for orders over $60AUD

    For more informtion please see our Shipping Policy

    We ship from Sydney

    Your order is processed same business day if ordered before 2PM, otherwise it will be processed the next business day.


    For free shipping options, delivery is 2-8 days, depending on your proximity to the product location.

    For express delivery (extra charge at checkout) delivery is 1-4 days, depending on your proximity to the product location.


    All stated timeframes are in business days.

    For more information please see our Shipping Policy

    An email or SMS will be sent to you when your order is shipped with the applicable tracking number(s).


    If this does not happen, Contact Us and we will provide you the tracking link.

    Note: We recommend providing your email and phone number during ordering so you can receive more shipping alerts from the carrier. Please keep yourself up to date with the delivery tracking.

    International Orders

    Our USA stock is located with Amazon.

    Please purchase direct from Amazon so you can get the quick delivery.

    Payments

    We securely accept:

    Afterpay

    Credit Card (Visa / Mastercard / Amex)
    Apple Pay
    Google Pay
    Paypal...

    ...and more - check out the logos at the footer of the page

    All payments are processed securely through Shopify

    Warranty

    Each product page will list the warranty.

    Contact us via email (shop@dazydog.com) within the warranty period with full details of the issue, immediatly after it arises.

    Returns

    Refer to the Return Policy for full information. Generally:

    *Unopened items can be returned for a full refund within 7 days of purchase

    *Opened items differ from product to product. Refer to the individual product page FAQ section for return criteria for that item.

    If your order is outside of 7 days but you have an issue and are within the warranty period, please email us shop@dazydog.com with details.

    You will be responsible for arranging and paying for the return shipping of the item, within the same country of purchase.

    Email us shop@dazydog.com with details (order number, reason for return, condition of item)