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FAQs

ORTHOPEDIC DOG BED

The recommended sizes are listed on our size guide page. There are also lots of photos of different breeds in the beds.

We can exchange on wrong size, but only if the vacuum seal is unbroken.

In inches, the beds are the following outer dimensions:

Medium: 7.5 x 29 x 37

Large: 7.5 x 35 x 45

No, just open the box, carefully cut the plastic and wait for it to regain its shape. We have a video here

It may take the bed a day to fully spring back to shape - its still fine to use it as this is happening.

Note: Due to vacuum seal the bed will appear with wrinkles. This will go away with use, you may also lightly iron out if you wish.

The inner lining is water resistant. The inner lining protects the memory foam.

This is enough to protect the inner materials from liquid ingress whilst you remove the cover and wash.

For example, if your dog urinates on the bed, the inner lining will protect the memory foam layers from the liquid penetration. Other beds don't do this, and therefore the foam absorbs the liquid and odor.

Yes. Our covers are machine washable.

Wash at a medium temperature with a mild detergent and hang to dry (hand inside out to avoid sun damage/fading).

Do not wash the foam inserts. They are protected inside water resistant lining. Simply wipe them with a wet cloth and detergent.

We have a video here

No. Please only hang out to dry, preferable inside out to reduce fading from sun exposure.

Yes - head to the covers page

More designs will come in the future. For now, order a spare to use whilst your main cover is being washed.

LEASHES & COLLARS

Collars

Simply measure your dogs necks where the collar will be fixed.

Then, head to our product page which has a size guide infographic. On the chart, look for the size where your measured size falls within the minimum and maximum length of that collar.

Leashes

the S-M & L-XL are actually the same length.

The L-XL has a wider material that's all. Both sizes allow for a short and long mode on the leash.

Then head to our product page to see an infographic which further explains this.

Hardware (buckles, clips etc)

Powder Coated Cast Iron

Leash material

TPU ( Thermoplastic Polyurethane )

This is an Engineered plastic; soft to touch with high tensile strength. Its the ideal material for a leash - waterproof, strong, comfortable and odor resistant.

Wipe down with soapy water, or with a cleaning wipe. The material is waterproof.

Bowls

Yes - they are fine to go into your dishwasher. They are also very easy to hand wash.

We tested the smaller size that's out there in the market, its just too small. Our 64oz / 1.89L one size bowl is perfect for all sizes, multiple breeds and holds water all day long.

The bowl is constructed from grade 304 stainless steel (double walled form). On the base there is a circular rubber strip which stops the bowl from slipping.

The black bowl has a powder coated finish.

SHIPPING

Yes, free standard ground shipping

Our aim is to have our full range stored in both USA & Australia.

At the moment, this is the status:

USA

- Leashes and Collars

- Bowls

- Beds and spare covers

Australia

- Leashes and Collars

- Bowls

We process your order maximum 1 business day after the order is placed.


From there delivery is 2-5 days, depending on your proximity to the product location.


All stated timeframes are in business days.

An email or SMS will be sent to you when your order is shipped with the applicable tracking number(s).


If this does not happen, email us and we will provide you the tracking link

Payments

We securely accept:
Credit Card (Visa / Mastercard / Amex)
Apple Pay
Google Pay
Paypal...

...and more - check out the logos at the footer of the page

Yes, we have integrated some of the top cryptocurrencies so you can buy our dog bed and dog products directly with your favorite coin.

We accept Bitcoin, Ethereum, Litecoin, Bitcoin Cash and USDC

Just select this option at checkout

RETURNS

Unused, unopened items can be returned for full refund within 14 days of item delivery date.

If your order is outside of 14 days but you have an issue and are within the warranty period, please email us shop@dazydog.com with details.

You will be responsible for arranging and paying for the return shipping of the item, within the same country of purchase.

Note: Beds must be unopened, vacuum sealed, and within the green box to qualify for full refund.

Email us shop@dazydog.com with details (order number, reason for return, condition of item)

Our range of products is also available on Amazon, with the products warehoused and managed by Amazon. Purchases via Amazon are subject to their more convenient returns processes, due to the size of the distribution network (and fees paid).

WARRANTY

We offer a 6 month warranty for manufacturing defects on our products.

Contact us via email (shop@dazydog.com) within the warranty period (6 months) with full details of the issue

Other

Our product is also available through Amazon - they have our range in stock and will deliver through their network:

Amazon USA:https://www.amazon.com/dazydog

Amazon AU:https://www.amazon.com.au/dazydog

Amazon Canada:https://www.amazon.ca/dazydog