FREQUENTLY ASKED QUESTIONS
Orthopedic Dog Bed - general
What size should I choose for my dog?
The recommended sizes are listed on our size guide page. There are also lots of photos of different breeds in the beds.
We can exchange on wrong size, but only if the vacuum seal is unbroken. Take a look at the returns policy here
Is there any setup required?
No, just open the box, carefully cut the plastic and wait for it to regain its shape. We have a video here
It may take the bed a day to fully spring back to shape - its still fine to use it as this is happening.
Is the bed waterproof?
The inner lining is water resistant only. The inner lining protects the memory foam.
This is enough to protect the inner materials from liquid ingress whilst you remove the cover and wash.
For example, if your dog pees on the bed, the inner lining will protect the memory foam layers from the liquid penetration. Other beds don't do this, and therefore the foam absorbs the liquid and odor.
Can I wash the bed & cover?
Yes. Our covers are machine washable.
Wash at a medium temperature with a mild detergent and hang to dry.
Do not wash the foam inserts. They are protected inside water resistant lining. Simply wipe them with a wet cloth and detergent.
We have a video here
Can the memory foam be washed?
No. We advise against washing the memory foam. Wipe down the outer linings with a cloth and detergent.
Can I tumble dry the bed & cover?
No. Please only hang out to dry, preferable inside out to reduce fading from sun exposure.
Can I order a new cover?
Yes - head to the covers page
More designs will come in the future. For now, order a spare to use whilst your main cover is being washed.
orthopedic dog bed - dog specific
My dog is very active (hiking, running), is this bed suitable for recovery?
Yes, we have some very active dogs within our community using the bed for recovery after trail hikes and other activities with their owners. Hear direct from their owners:
"My samoyed joins me on some really big hikes and knowing that he spends a good part of his day on this orthopedic bed gives me piece of mind. I know it is a great support for his joints so we can keep up on our future adventures"
Quote from Victoria Obrien Samoyed Review on our website
"With all of the high impact dog sports these two do, having a nice orthopedic bed that helps support their joints is key. I swear this bed has some sort of magic inside of it to get each and every dog that lays on it to sleep, even the super high energy dogs like these guys!"
Quote Spirit of the Collies instagram post here
My dog has joint issues (dysplasia) is this be suitable
Yes, one of our community members is recovering from Hip & Elbow Dysplasia and has spoken how much her dog has taken to the bed:
"My dog has never used any of the dog beds I’ve bought her always just laid on the floor next to them but this bed she won’t get off of! I’m very thankful for this bed because my girl has a lot of joint issues and is often stuck on bed rest and this bed has made it a lot easier on her and has made her comfortable during these recoveries!!"
Quote from Patty Calvin Bernese Mountain Dog Review on our website
Is shipping Free
Free shipping within USA, with exception for Alaska & Hawaii (they will have an additional charge applied at checkout)
Canada: $20 surcharge
England: $90 surcharge
Ireland: $90 surcharge
Note: For international sales, please also check our Amazon listing. The shipping is via Amazon and is likely cheaper than directly through us. Link here
We ship from Pennsylvania, USA
Where do you ship to
We ship within USA via our online store.
We ship internationally via Amazon
What shipping options do you provide?
We select the quickest delivery partner once we process your order (either UPS, FedEx or DHL)
How long will my order take to arrive?
We process your order by the next day
From there delivery is 2-5 days, depending on your proximity to our warehouse (Pennsylvania, USA)
All stated timeframes are in business days.
NOTE: International deliveries will take longer to arrive.
How can I track my order?
An email or SMS will be sent to you when your order is shipped with the applicable tracking number(s).
If this does not happen, email us and we will provide you the tracking link
What payment options do you offer?
We securely accept:
Credit Card (Visa / Mastercard / Amex)
Do you offer buy now, pay later?
Yes, we have integrated "Split it"
If you head to the product page you will see the symbol above the add to cart button.
If you click on learn more, it will tell you about the installments
If you want to utilise this method, select it during the payment section during checkout. See below image
Do you accept Cryptocurrency payments
Yes, we have integrated some of the top cryptocurrencies so you can buy our dog bed and dog products directly with your favorite coin.
We accept Bitcoin, Ethereum, Litecoin, Bitcoin Cash and USDC
To utilize this method, just select Coinbase Commerce at checkout, see below image
Returns & Warranty
Is there a warranty
Yes! We stand by our product
We offer a 1 year limited warranty included with purchase. Read further here
Do you accept returns?
Yes, refer to our Returns Policy Page
How do I contact Dazy Dog?
Via email firstname.lastname@example.org
We dont have a phone number or physical office as we have cut out the traditional brick and mortar shop method to reduce costs.
Where else can I buy
We are also available on:
Amazon: Click to view our listing