Refund policy

Return Policy

If you have received your Dazy Dog and have not yet opened the vacuum seal, you are eligible for a return or an exchange for a different size. To qualify for a return or exchange, the Dazy Dog Bed must be:

• Unopened
• In its original vacuum seal
• Covers and accessories must be unused and in new condition and original packaging

Please note: Beds that have the vacuum seal broken are not eligible for returns or exchanges.

Items purchased at a discount of 30% or more are considered final sale and are not eligible for return or exchange unless deemed faulty.

When your bed arrives, if you’re unsure about the size, we recommend laying out the cover in the spot you plan to put it and letting your pup have a lie-down before opening the vacuum seal. This way, you can check the fit without breaking the seal.

To initiate a return, please request it within 7 days of delivery. If you meet these conditions and wish to return your item(s), please complete the form in the returns portal.

Please note that shipping the item back to our Dazy Dog store will be at the customer’s expense. Returns can be dropped off in person at our Dazy Dog store in Cronulla, NSW, but please complete the form in the returns portal first.

Once your return is received, we will notify you via email. After inspection, if the item is unopened, vacuum sealed, unused and in new condition, we will process your refund to the original payment method. If you prefer to set up an exchange instead, contact us at help@dazydog.com.

For hygiene reasons, we cannot accept returns if the vacuum seal on the bed has been opened, as it cannot be repackaged once expanded. If you have any concerns about the size of your bed upon delivery, please do not open the vacuum seal and reach out to our team at help@dazydog.com. We can assist with arranging a return or exchange as long as the bed remains vacuum sealed.

If you are not entirely satisfied with your bed cover choice, you can exchange the cover without returning the whole bed. Please reach out to us at help@dazydog.com to arrange an exchange.

Please allow up to 10 business days for your refund to appear on your statement. If you do not see your approved refund after this period, contact us at help@dazydog.com.

 

Warranty

Dazy Dog provides a 12-month warranty against manufacturing defects, as well as a lifetime warranty against sagging of the memory foam.

This warranty covers defects arising from faulty workmanship or materials. 

Please note: Dazy Dog is not responsible for any damages resulting from failure to adhere to care instructions, heavy scratching, chewing and other rough use.

If you receive a defective item, please contact us at help@dazydog.com, and we will be happy to arrange a replacement.

Our warranty does not cover:

• Normal wear and tear resulting from regular washing and intended use.
• Damages caused by rough handling or aggressive use by pets, including bites, rips, burns, tears, excessive scratching, stains, and liquid or moisture damage.
• Damage incurred by using the cover on a bed that is not a Dazy Dog. Covers designed for our beds may become stretched or ill-fitting if placed over incompatible products.